One of the 'joys' of moving into a new house is the lengthy process of getting utilities turned on or transferred and getting this or that set up, and invariably hiccups will happen or balls will be dropped and things fall through. It's human nature and as reasonable, understanding people, we smile politely and exercise the virtue of patience (for those who have it).However...sometimes it gets ridiculous. Last night at 8pm, my household had tv for the first time. We closed on our home over a month ago and we have only been able to watch movies as we have had failed attempt after failed attempt in getting our telly hooked up. On a side note, it's been actually nice not have the television dominate home life for a while (although we have felt completely in the dark as to what's happening in the world - save for the newspaper and internet).
In watching my wife plead logic and common sense with customer service on the phone, I began to wonder how we, as the church, would match up in customer service. As a large and growing organization lead by human beings, there will always be hiccups and balls will be dropped and it is always unfortunate when those occur. We should (and will) always strive to eliminate those to the very best of our ability.
As your vestry, staff and I head toward our retreat this weekend, we will look at how 'user-friendly' we are and what things we can do to make sure we deal with every situation using compassion, competence, and common sense. In the meantime, as I heard my wife ask to speak to a supervisor time and time again - I invite you to call direct for any customer service issues you may have. :-)
Office: 336-765-0294
Email: frsteve(at)sttimothys(dot)ws - please use the @ and ., this reduces spam to our email!
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